Privacy Policy

1. Introduction

This policy explains what information Klozapp collects when you use our app and website, why we collect it, and what we do — and don’t do — with it. It applies to fans, creators, and anyone who visits klozapp.com.

2. Information we collect

Account information: your display name, handle, profile photo, country, preferred language, and (optionally) your email address.

Verification information: your phone number, used for OTP verification and as your primary account identifier; and, if you sign in with Google or Apple, the identity information those providers share with us to confirm who you are.

Creator information: if you become a creator, your bio, category, call price and duration, topics, and — once you're verified for payouts — identity documents and a face photo, submitted directly to us for that verification.

Booking and communication information: call requests you send or receive, the topic and message attached to them, scheduled call times, ratings you give or receive, and any report you file or are the subject of.

Payment information: we do not collect or store your card number or mobile money credentials. Payments are collected and released by a licensed payment processor; we retain only a transaction reference, never the underlying payment details.

Call and device information: for each call, we record when each participant joined and left (not the call content itself — see Section 5). We also store your push-notification token, and session details for each login, including your IP address, device and browser information, and an approximate location associated with that session, used for account security.

3. How we use your information

To operate the service: create and secure your account, verify your identity, connect you to a booking and a call, and process ratings and reports.

To keep the platform safe: detect fraud or abuse, enforce our Terms of Service, and act on reports.

To communicate with you: booking confirmations, reminders, and account notifications, by push notification, email, or SMS.

We do not use your information for third-party advertising, and we do not sell it.

4. Who we share it with

A licensed payment processor, to collect and release payments — they receive what they need to process a transaction, never your Klozapp account credentials.

Our video call provider, to connect a call between you and the other party.

Our email, push notification, and cloud storage providers, strictly to deliver those services on our behalf.

We do not sell your information to anyone, or share it with advertisers.

5. Call recording

If a fan wants to record a call, the creator has to explicitly agree first — and the recording happens entirely on the fan's own device, using their own device's screen recording. Klozapp's servers never receive, transmit, or store the recording itself; we only keep a record that consent was requested and given (or denied).

6. Data security

See our Security page for the specific, real measures we use to protect your account, your calls, and your money.

7. Data retention

We keep account and booking information for as long as your account is active, and for a reasonable period after that to meet legal, safety, and financial record-keeping obligations. Identity documents submitted for creator verification are kept only as long as needed for that verification and any related compliance requirement.

8. Your rights

You can request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond as required by applicable law, which may vary depending on where you live.

9. Children

Klozapp is for adults. We do not knowingly allow anyone under the age required by local law to book or open an account.

10. International data transfers

Klozapp’s infrastructure — hosting, storage, and some of the services listed in Section 4 — may be located outside the country you live in. Where that’s the case, we take reasonable steps to keep your information protected to the standard described in this policy, wherever it’s processed.

11. Changes to this policy

We may update this policy as Klozapp changes. We’ll update the date below when we do, and material changes will be communicated in the app.

12. Contact us

Questions about this policy, or a request under Section 8, can be sent to privacy@klozapp.com.